Effective October 19, 2026
Refund policy
Generation failures
A confirmed failed generation automatically returns the 40 website credits used for that task once. Saving a completed provider video may be retried without a new generation charge. A temporary delay or unknown provider submission is investigated before credits are returned or a task is retried.
Payment refund requests
Returning website credits is different from returning money. Contact support@zombiecouplevideogen.com with the order reference and a description of the issue to request a payment refund. Requests are reviewed with the relevant provider and applicable consumer rights. We do not promise an unverified refund processing time.
After delivery
AI results vary. Regenerating an already delivered video is a new 40-credit task. This policy does not remove any mandatory rights you have under applicable law.
Refunded credits
When a payment refund is completed, the corresponding portion of the purchased credits is removed. If those credits have already been used, the account may show a negative balance and further generation is blocked while the account is reconciled. Payment providers may take additional time to show a refund in your account.
Current availability
The website is in prelaunch. Purchases and generation remain closed until the required live checks are complete.
Contact: support@zombiecouplevideogen.com